Overview
Digital Account Administrator role at Metro Rod. The position involves pro-actively reviewing and managing client dashboard(s) and data and providing solutions to any jobs that are near to breach or likely to be without further intervention. You will work within the Digital Team to ensure KPI targets are met and collaborate with the Franchise network to improve operational performance.
Base pay range
£25,998 - £30,000 DOE + benefits
Metro Rod work with major clients across FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services. The services are delivered by over 60 franchisees with geographical coverage across the UK.
What does it entail?
Have primary responsibility for pro-actively reviewing and managing client dashboard(s) and data and reacting / providing solutions to any jobs that are near to breach - or likely to be without further intervention.
* To provide a comprehensive, responsive and customer focused service to each of our digital national account customers as well as maintaining cross functional responsibilities with our internal customers and colleagues.
* To systematically and regularly review relevant national accounts with the appropriate National Account Manager within the Sales Team, to ensure any potential administrative issues are identified and resolved in a timely manner.
* To work cohesively within the Digital Team to ensure KPI targets are met within the team and across the business for our national account customers.
* To work closely with the Franchise network to improve operational performance.
* Keeping our Digital Clients informed of any SLA extensions or new ETAs from the SLA report within Vision (CRM System).
* To work alongside the Operations Controller and the Portal Team Manager to continue to build a working relationship with our IT department and other key stakeholders within the business to streamline processes and improve the customer experience.
* To process jobs on an end to end basis, through to invoicing to reduce our working capital requirement and provide an invoice as early as possible after the works have been completed.
* To work with all various stakeholders throughout the business to rectify process issues that result in a negative customer experience or delayed payment.
What do we look for?
* Experience working within a fast-paced office environment is essential.
* Experience working within a financial team is preferred, although a busy call-centre environment will be considered.
* Experience providing excellent customer service essential.
* Advanced literacy and numeracy with well-developed IT skills and understanding of complex digital technology and processes.
* Advanced competency in Microsoft Office including Word, Excel & PowerPoint, with excellent written and verbal communication skills.
* Inquisitive mindset and approach.
* Ability to build rapport quickly and easily with a diverse group of stakeholders.
* Ability to work under pressure to tight timescales.
* Ability to make clear decisions / think clearly when under pressure.
* Ability to work independently with an absolute minimum of supervision, successfully managing own priorities, meetings and diary.
What do you get?
* 25 days annual leave - plus bank holidays
* Royal London, Company Pension
* Group Life Assurance
* Additional Paid Leave / Special Leave
* Cycle to Work Scheme
* Company Events
* Laptop / Company Mobile
* Travel subsidy / mileage
* Free Eye Tests / Subsidy for Glasses
* Free Standard Parking
* Employee Assistance Programme
* Occupational Health Support
* Employee Discounts Platform - Sodexo
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
* Industries: Banking
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