ABOUT USCallaway Golf Europe Ltd is a leader in total performance, premium golf equipment and active lifestyle products while also being a great place to work! We are passionate and push the limits of innovation. We dare to be great while acting with integrity and respect. We stay hungry, yet humble. All while having fun and making golf enjoyable for everyone!Our company is a blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly ground breaking company, and we want top-notch people to join us in that mission. JOB OVERVIEWThe Manager, IT position is responsible for the successful delivery of the IT function across our European business including the Service Desk, Desktop, Infrastructure, Telecoms, Security, Procurement and 3rd party service and support providers.The position leads an inhouse team of 4, supporting two sites (Chessington office and Swindon distribution centre), company IT users across 15 countries and works closely with the global IT team. The role is pivotal in the provision, deployment and management of technology solutions deployed at these sites.ROLES AND RESPONSIBILITIESLead the IT Service Desk and Desktop Support functions to meet current and future business and user needsManage issues reported by email, telephone and in-person, utilizing Jira platform for tracking and escalation purposesCollaborate with global IT peers and external suppliers on incidents, projects and tasksLead communications to business on behalf of IT Dept.Lead weekly team meeting ensuring Service Desk standards and issue ownership are understood and maintainedManage local hardware procurement (HP, Lenovo, Apple desktops, HP & Zebra print, Zebra/Motorola RF wearables, Apple iPhones), supplier relationships and maintain asset tracking resourcesInfrastructureLiaise with international business units in support of, and new projects within, a Cisco / FortiGate / MPLS-connected networkManage internal Wi-Fi and internet connectivity at both UK sites, engaging company or service provider support where necessaryDeploy, manage and support on-premise Windows and Linux servers within a Nutanix / VMware environment, addressing performance issues in a timely mannerEnsure data backups, via HYCU & Veritas, are completed in accordance with company SOPsTelephonyAdminister and support Cisco Webex telephony solution for all users and contact centre agents, engaging 3rd party providers as necessaryManage mobile telephony needs of UK business including hardware procurement and contract managementIT SecurityWork collaboratively with Global IT Security, HR team and all business users to maintain security of company network, endpoints and dataProject ManagementCreate project plans and manage projects initiated locally and via other business unitsFinancial ManagementManage departmental budget and capex planning, providing best-cost solutions and reliable forecastsTeam LeadershipExperienced, hands-on IT leader with a strong record of service delivery and customer satisfactionRecruit, train, inspire, motivate and mentor staff members across both UK sites, creating the optimum environment to meet business objectivesPromote multi-skilling and knowledge transfer and create a positive, productive work environment that encourages individual contributionsConduct effective formal staff appraisals annually, meeting set deadlinesConduct quarterly KPI reviews giving constructive feedback. Ensure regular informal performance feedback is given to employees and coach / counsel as neededIdentify training needs and design development plans. Ensure new starters have an effective induction and training planStaff resource planning to ensure priorities and objectives are met e.g. on-site IT support at Swindon distribution centre during staff holiday or absenceTECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)Broad technical skillset encompassing service delivery tools e.g. Jira (or similar), Active Directory, Operating systems - Windows 10/11/Server (to 2022), Mac OS, Apple iOS, VMware, network storage, PC/Mac, Outlook/Exchange, Office 365 including SharePoint, Cisco UCaaS including Contact Centre (or similar), networking, TCP/IP, LAN / WLAN / WANGood commercial understanding of sales and manufacturing environmentsA natural communicator who can relay clear and accurate information both verbally and in writing across an international businessAn effective multi-tasker and time manager, able to work at pace when required, switching between roles to meet changing priorities and a variable workloadProblem solving comes naturallyA strong networker who builds positive working relationships with colleagues and key external contactsEDUCATION/TECHNICALSKILLSUniversity degree and 5 years’ relevant management experienceRelevant IT certifications: Microsoft, ITILPHYSICAL REQUIREMENTS / WORK ENVIRONMENTWork is performed in a designated professional office workstation and environment.Extensive use of office equipment to include computer, monitor, and other business related machines and software.Full driving license / car as some travel to Swindon site requiredSome heavy lifting of computer equipment