Due to the success of our two venue sites, we are exploring a new venue for Wiper and True and as such are looking for a General Manager to help support this new venture. At this stage we are just looking for expressions of interest in the role and we can share further information directly.
The Role
The General Manager, reporting to our Head of Venues, will play an essential role in ensuring that our venue offers a first rate experience to customers.
You will be responsible for all aspects of running our successful taproom venue business. You and your team will deliver extraordinary customer service and an informative and engaging experience for customers. You will strive to hit the weekly sales targets and adapt and innovate to ensure growth is sustained. You will be responsible for the resourcing and training of the taproom team at our new site. You will also work closely with the Event Executive and Marketing team to propose and execute original ideas for promotion and events.
The successful candidate will be right at the forefront, delivering award winning beer, food and a world-class venue experience to our amazing customers.
Key Responsibilities
* Commercial and Financial
* Leadership and Team Building
* Compliance
* Operational Management
* Customer service
Full job description available on request.
Work Environment
Our venues are busy, noisy and they host lots of different events throughout the week. There is a beer garden and independent food offering being provided at the venue.
About You
* Have an in depth understanding of hospitality and customer needs / behaviour
* Genuine leadership ability with proven track record of delivering results
* The drive, determination and innovative nature to grow the business and achieve our goals, whilst living our values
* Strong communication skills required for leadership and customer service
* Excellent command of hospitality finance, and drivers for profitability
* Able to create structure in your working practise, openness about issues and drive around tracking progress with measurable KPIs
* Proficiency in Excel/Numbers, Word/Pages and other computer packages
* Excellent attention to detail with reports, processes and standards of cleanliness and service
* Impeccable customer service skills
* Passionate about beer and food
* Have a professional manner and attitude
* Great at building teams and supportive structures to manage and inspire your teams
Why come and work for us?
Wiper and True is a Brewery dedicated to making extraordinary beer and providing extraordinary places to work and visit. Our employees enjoy a work culture that promotes trust, inclusivity, team-work and a continuous drive to improve and support each other.
Wiper and True is a registered Living Wage Employer and our benefits include pension, cycle to work and tech schemes, beer and merchandise allowance and family and friends discounts on products and at our taproom and opportunities for continuous professional development.
We are an equal opportunities employer. We welcome applicants from all backgrounds and communities.
Location
City Centre Venue Bristol.
Hours
Full time 40 hours per week which will include weekend and evening work.
Salary
£35,000-40,000 per annum.
How To Apply
If you wish to express your interest in this role, we will be able to share further details.
Please click on the link above and follow the instructions on our career page and you will be able to upload your CV and answer a few questions and contact our hiring team.
Please also include a cover letter to tell us, in approximately 300 words, why you think you would be the perfect person for Wiper and True and this role. If you would like to see the full job description details to help with your application or for more information, just get in touch with to receive a copy.
If you require any adjustments to be made to this process to ensure there are no barriers, please get in touch and we can look at what accommodations we can make with you.
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