About The Job Salary: £47,181 – £50,269 a year pro rata plus £3,203 car benefit allowance Hours per week: 37 Contract type: Fixed Term / Secondment An opportunity has arisen for an experienced Service Designer to join the Council’s Transformation Team and play a key role in the design and continuous improvement of services that place residents at the centre of everything we do. This role will be instrumental in ensuring services are accessible, inclusive and efficient, contributing directly to the Council’s ambition to become a modern, innovative organisation aligned to the Luton 2040 vision. The postholder will work collaboratively across the Transformation function, including with the PMO, Transformation Leads and Change Managers, to ensure a consistent, end-to-end approach to service design and delivery. The role will involve undertaking user research to understand resident needs and experiences, mapping service journeys, and co-designing solutions with residents, staff and stakeholders. The Service Designer will identify opportunities for improvement, support the delivery of user-centred solutions and champion best practice in design across the organisation. This is a pivotal role in ensuring that the Council’s services are responsive, sustainable and deliver value for residents and the organisation alike. Please note this role does not attract sponsorship. About You You will bring substantial experience of service design, user research and transformation within a complex organisation, together with a sound understanding of design principles and methodologies focused on user needs and experience. You will have the ability to map end-to-end service journeys, identify areas for improvement and develop evidence-based solutions that enhance accessibility, efficiency and effectiveness. You will demonstrate familiarity with Government Digital Service (GDS) design principles and have the confidence to influence and support colleagues to adopt user-centred approaches. Excellent communication, analytical and problem-solving skills are essential, along with the ability to work collaboratively with a wide range of stakeholders, including residents, senior officers and partners. You will be able to demonstrate experience in re-engineering business processes, improving online user experiences and integrating digital solutions with back-office systems. A graduate-level qualification or equivalent experience in a relevant discipline is required, alongside a strong commitment to equality, accessibility and continuous improvement. This is an excellent opportunity for an individual with a passion for service design and transformation to make a tangible difference to the way the Council delivers services to residents. About Us Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough Application Process Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority. On occasions, we may close a vacancy early due to a very high number of applications being received. Benefits We offer a range of excellent staff benefits which include: From 25 to 32 days’ annual leave: linked to length of service and grade Buying annual leave scheme: buy up to 20 days additional annual leave Career Pathways: step up in your career or move into a specialist area Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant Generous relocation package: up to £8,000 (subject to eligibility) Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns Training and support: unlimited access to development courses, mentoring and support and clear career pathways Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons Arriva Travel Club: great value savings on local bus travel How To Apply We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out! Our ‘How to apply' page has more tips to help with your application: How to apply