A local government authority is looking for an experienced IT Service Management Specialist to lead the delivery of IT services by applying ITIL principles. The role includes managing major incidents, overseeing third-party contracts, and ensuring service level performance. Ideal candidates will have a degree or equivalent and relevant ITIL certifications. Strong skills in stakeholder engagement and problem resolution are essential. This position offers competitive pay and a significant role within the IT department. #J-18808-Ljbffr