These are exciting times at ARAG, as we’ve been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bedwas office.
About the role:
As a Legal Advice Paralegal, you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You’ll be handling queries from customers on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.
Key responsibilities:
* Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met / exceeded.
* Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
* Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
* Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
* Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.
In this role you’ll get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise.
This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance, ongoing support and career development & progression.
You’ll be a highly motivated Law Graduate i.e. Legal Executive, LPC / BVC / LLB with a genuine passion for going the extra mile to ensure excellent customer outcomes (essential). Ideally, you’ll also have a post-graduate legal qualification and / or some relevant legal work experience. As this an advice-based role, it's key that that you can demonstrate exceptional communication skills, both written and verbal. You’ll also be able to proactively identify both customers' issues and potential solutions, whilst taking ownership of and following the correct processes, and present legal advice and decisions in a precise, understandable and empathetic manner.
Key candidate requirements:
* Law Graduate i.e. Legal Executive, LPC / BVC / LLB (essential).
* Post-graduate legal qualification(s) and / or some relevant legal work experience.
* Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
* Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers.
* Ability to work well as part of a team with a collaborative, customer-focused approach.
* Strong negotiation skills, analytical, methodical and proactive approach to problem solving.
* Whilst extremely rewarding, due to the nature of our customers' concerns this role can occasionally be quite sensitive and challenging, and you should therefore be resilient and motivated to provide a high-quality performance, in what can be a busy, fast paced environment.
Additional information:
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them. This will be a hybrid role (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package that includes:
Benefits:
* 26 days holiday, with the option to buy up to a further 5 days.
* Company Pension Scheme with the option to increase contributions.
* Group Income Protection for all employees.
* Group Legal Protection for all employees.
* European Motor Assistance and Home Emergency Assistance.
* Inclusion in our Health Cash Plan.
* Access to our Employee Discounts Hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK.
* Option to join our Sports & Social Club, who organise discounted events such as theatre visits and shopping trips.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
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