Location: Sandy Balls Holiday Village, Fordingbridge, New Forest
Salary: Up to £30,000 per annum- DOE
Hours: Permanent 40-hour contract
What we need, in a nutshell
To assist the F&B Manager & Venue manager in leading a team of Holiday Hero’s to deliver a safe, efficient and profitable food and beverage operation whilst delivering delight to guests.
Who are we?
Sandy Balls Holiday Village is a world away from your day to day, with more trees than you can… well, shake a stick at. We have resident alpacas, a bush-craft school and forest laser tag, along with the usual holiday heroes of cycling and swimming. But New Forest holidays are also about tranquillity, which is why our Retreat spa and cosy, cottage-style lodges and caravans are here to help our guests unwind.
We are a dynamic and growing company, shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. Find out more about our holiday experience on our website: you’ll be doing
Leading by example, you’ll be assisting the Venue Manager in overseeing all aspects of operation, ensuring guests receive a Market Leading level of service. To support leading and developing our Team Leaders and team members who consistently showcase our core values of being Amazing, Attentive, Lovers.
This includes:
1. Lead shifts and take control of day-to-day operation.
2. Ensure FOH and BOH standards are maintained and ensure team are suitably deployed and organised to complete required tasks.
3. Deliver a service operation that exceeds our NPS target. Keep up to date with TripAdvisor comments and scores and communicate to wider team.
4. Drive Revenue across all areas.
5. Control of food margins through effective stock management and work alongside front of house and kitchen team to ensure effective stock controls.
6. Maintain control of cleaning and disposable costs in line with budget, ensuring Health and Food Hygiene standards are maintained.
7. Support Venue Manager and F&B Manager in development of team and provide coaching and support.
8. Maintain all systems, procedures and documentation needed to conform to Health and Safety.
9. Ensure all accident and incident reporting is completed in full with sufficient evidence. Be able to explain and train process to wider team
Skills, experience and qualities you’ll need
We are looking for an Assistant Venue Manager that can help create an environment where a team thrive, and our guests can sit back and take away memories that will last a lifetime:
10. Manage, lead, train and motivate a team to deliver delight
11. Support and oversee the smooth running of the bar and restaurant, the preparation for service, as well as overseeing service and supervising the after-service duties.
12. Maximise sales whilst driving profitable growth with care and flair
13. Carryout regular stock takes and order, as necessary.
14. Handle deliveries and ensure health and safety regulations are always enforced
15. Oversee and contribute to any project work as part of the upcoming development
It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on and decide if it describes you.
One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.
What we can offer you
16. Bonus Scheme
17. Discounted Employee Benefit - Perkbox
18. Enhanced Family Benefit
19. Life Insurance
20. Discounts on Away Resorts Holidays for you and your friends & family
21. On Park Discounts
22. Awards and recognition
23. Team Events
Our Promise to You
Holiday Heroes come with all sorts of different super-powers, and we welcome them all!
We embrace diversity, inclusion and equal opportunities. From our investors to our teams we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!