Income services accounts manager

Solihull Community Housing,
Endeavour House, Meriden Drive, Kingshurst, Solihull, B37 6BX

We’re looking for three proactive and customer‑focused Income Account Managers to join our Income Services Team. This is a rewarding role where you’ll help customers manage their rent, prevent arrears, and sustain tenancies while delivering an excellent service.

Key Responsibilities

• Manage a portfolio of rent and leaseholder accounts
• Support customers in arrears with advice, repayment plans, and signposting
• Work with partner agencies to help sustain tenancies and reduce evictions
• Take recovery action in line with policy, including court attendance
• Maintain accurate records and deliver strong performance outcomes

About You

• Experience in income recovery, debt management, or a similar role
• Strong communication and negotiation skills
• Able to manage a varied caseload and work under pressure
• Knowledge of welfare benefits or housing is desirable
• Customer‑focused, empathetic, and resilient

Why Join Us?

• Make a real difference in your community
• Supportive team and positive working environment
• Development and progression opportunities

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.

Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees – a place where we can all be ourselves and succeed on merit. Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.