Job Description
Account Manager: Managed Security & Modern Infrastructure Services
Help drive the future of a secure, modern infrastructure!
Communicate is a leading, rapidly growing Managed Services Provider delivering advanced solutions across the UK. We help businesses modernise, protect, and streamline their environments through high-performance networks, resilient hosted platforms, and robust data protection. Our expertise spans advanced connectivity, cloud platforms, cyber security and secure infrastructure all delivered with a strong service mindset and deep technical capability.
As a Fortinet Expert Partner, Microsoft CSP Tier 1 Provider, Crowdstrike ELP and Veeam Silver Cloud Service Provider, we work with market-leading technologies to deliver resilient, high‑performance solutions our customers genuinely rely on.
THE ROLE
We’re expanding our commercial team and seeking a high‑performing Account Manager with strong experience across IT, cloud, SD-WAN, infrastructure, or cybersecurity services. This role focuses on managing, developing, and growing existing customer accounts, ensuring they gain maximum value from our managed service portfolio including Fortinet, CrowdStrike, Microsoft Sentinel, Microsoft Defender, GRC, Penetration Testing, and Incident Response.
WHAT YOU’LL BE DOING
* Serve as the primary commercial contact and build strategic relationships.
* Lead service reviews, roadmap discussions, and account planning.
* Drive adoption and expansion of MSP services, Networking Solutions, CrowdStrike MDR/EDR, Microsoft Sentinel SIEM, Microsoft Defender XDR, GRC services, Pen Testing, and Incident Response retainers.
* Manage renewals, expansions, upsells, and all commercial activity.
* Collaborate with SOC, Security Consultants, Pre‑Sales, and Delivery teams.
* Introduce customers to wider services including Fortinet SD‑WAN, Azure, M365, Veeam, and hosted infrastructure.
WHAT WE’RE LOOKING FOR
* 3+ years in Account Management or customer‑focused roles within IT or cybersecurity.
* Strong understanding of Fortinet, CrowdStrike, Microsoft Sentinel, Defender, GRC, Pen Testing, and IR.
* Experience selling SD-WAN, cloud services, hosted infrastructure, Backup/DR, Managed Security Services (MDR/EDR/XDR) and technical professional services.
* Strong communicator able to articulate technical value.
* Organised, target‑driven, and commercially minded.
WHY JOIN COMMUNICATE?
* Uncapped commission & clear progression.
* Growing business with long‑term opportunity.
* 25 days holiday + bank holidays (increasing with service).
* Private medical, life assurance & pension.
* Incentives, rewards & team events.
* Supportive, ambitious, technically strong culture.