Senior Office Technology Specialist – London (On-Site, Monday–Friday)
Competitive salary plus excellent benefits
A leading global professional services organisation is seeking an experienced Senior Office Technology Specialist to join its London Technology Operations team. This is a key position for someone who combines advanced audio-visual (AV) expertise with strong end-user technology support skills and a commitment to excellent client service.
About the Role
The Senior OTS will focus on three core areas:
Advanced AV Support
* Provide high-level support across client meeting rooms
* Manage and troubleshoot Zoom Rooms, Crestron, Poly and related equipment
* Support microphones, cameras, projectors and video conferencing systems
* Work with DSPs and control systems (Q-SYS, Crestron, AMX)
* Diagnose audio mixing and echo cancellation issues
* Provide end-to-end support for virtual and hybrid events, including town halls, webinars and internal meetings
Tech Bar Operations
* Act as a senior escalation point within a walk-in Tech Bar environment
* Deliver professional, high-quality support to lawyers, business staff and clients
* Maintain excellent service standards and a client-focused approach
Office Technology Support
* Provide deskside support for laptops, desktops, mobile devices and peripherals
* Assist with onboarding, device setup, office moves and general hardware support
* Liaise with internal teams and external vendors
* Manage hardware inventory, equipment procurement and disposal processes
* Maintain documentation, knowledge articles and technical procedures
What They’re Looking For
* Minimum 5 years’ experience in IT support with strong AV system expertise
* Experience with Zoom Rooms, Crestron, Poly, Q-SYS, AMX or similar technologies
* Strong understanding of audio engineering fundamentals
* Experience supporting Windows, macOS, iOS and Android devices
* Proficient with enterprise applications and ticketing systems
* Excellent communication skills and a professional, client-service mindset
* Ability to work under pressure and support live meetings confidently
* Experience in a law firm or professional services environment is beneficial but not essential
Role Details
* Location: London (full-time, on-site, Monday to Friday)
* Reporting structure: Part of the wider Technology Operations team, working closely with senior specialists and global technical teams
Why Apply
This is an excellent opportunity to join a respected organisation with a strong focus on technology, service quality and professional development. The role offers exposure to sophisticated AV systems, modern workplace technologies and a collaborative operational environment.
If you are an experienced AV/IT support professional looking for your next step, we would be pleased to discuss the role further.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://uk.linkedin.com/company/ryder-reid-legal