As a UX Research Manager, you will play a crucial role in guiding a team of skilled UX researchers, collaborating closely with the UX Manager and UX Design Manager to deliver insights that drive high-quality user journeys and experiences across all our Product and Services. You will be responsible for ensuring that research standards are consistently met, methodologies are correct, and insights are actionable, leading to intuitive user interfaces and seamless user journeys.
Working closely with the UX Operations Manager and the Design System Lead, you will ensure that the Design System is informed by user evidence and adheres to the highest design standards. You’ll facilitate research critiques and create an environment where your team can thrive in curiosity and innovation. Collaborating with the UX Design Manager, you will ensure that all designs are backed by robust evidence and are data-driven. You will champion accessibility research and ensure that insights related to accessibility guidelines are deeply integrated within the design process, helping to shape a user-centric, inclusive experience across all touchpoints.
Requirements
* Collaborate closely with the UX Design Manager to align research strategies with broader business objectives and delivery squads. Ensure that research insights are seamlessly integrated into the design process, shaping user-centered experiences.
* Ensure High-Quality Research Standards: Lead the research team to maintain rigorous standards across all projects, employing robust methodologies and best practices to deliver high-quality, actionable insights that drive user-centered designs.
* Consistency in Research Across Products: Establish and uphold a consistent approach to research across all products and service, ensuring a cohesive experience for users informed by comprehensive insights. Work in partnership with the Brand team to ensure research considers brand identity.
* Brand Ally: Collaborate with the Brand team to ensure that research supports and enhances the brand’s consistency across products and services, helping to inform and refine brand-aligned design decisions.
* Champion Digital Accessibility in Research: Advocate for accessibility-focused research to ensure digital products meet accessibility standards (e.g., WCAG). Ensure that insights about users with diverse abilities are integrated into design practices to create inclusive, accessible experiences.
* Mentor and Develop the Research Team: Provide leadership and mentorship, fostering an environment of continuous learning, professional growth, and research excellence within the team.
* Facilitate Cross-Functional Collaboration: Serve as a bridge between research, design, development, product, and marketing teams. Ensure that research findings inform business objectives and align with technical feasibility.
* User-Centered Research Advocacy: Champion a user-centered research approach across the organisation. Ensure that user needs and feedback are at the forefront of strategic decision-making and product development processes.
* Test and Research with Users with Disabilities: Prioritise research that includes users with disabilities, using a variety of methods such as usability testing, interviews, and observational studies to assess and address accessibility needs. Partner with accessibility specialists to identify and address pain points, ensuring that our products are usable and enjoyable for all users, regardless of their abilities.
* Drive Innovation in Research Methods: Lead the exploration of innovative research methodologies, tools, and industry trends to keep the research team at the forefront of the field, enhancing research capabilities and insights.
* Foster a Collaborative Team Environment: Cultivate a team culture that values open communication, collaboration, and knowledge sharing. Enable professional growth and continuous improvement in research practices.
* Empower UX Researchers for Insightful Innovation: Support UX researchers in exploring and testing innovative methods to gain new insights. Encourage creativity and ensure that research aligns with broader business objectives and user needs.
* Conduct and Lead Research Critiques: Organize and facilitate regular research critique sessions, providing constructive feedback and fostering an open environment where team members can discuss and refine their work to achieve optimal research outcomes.
* User Journey Insights and Optimisation: Work with product managers, designers, developers, and other stakeholders to map and analyze user journeys. Identify pain points and opportunities for improvement, providing data-driven insights that inform journey optimisation efforts.
* Evidence-Based Design Advocacy: Promote data-driven design decisions by ensuring that user insights are actively incorporated into design iterations, leading to continuous improvement of the overall user experience across all products.
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