An exciting job opportunity has arisen for an IT Engineer at Clays within our IT Department. This role is incredibly varied and offers a great learning opportunity for the successful candidate. It offers exposure to the 2nd and 3rd line engineers, providing an opportunity to gain experience on more technical systems.
Role Responsibilities:
* To act as first point of contact for calls to the Service Desk, logging information in a ticket system aiming for first contact resolution but escalating to the appropriate team member when necessary.
* Fault finding on a wide range of hardware including desktops, laptops, printers, tablets, and barcode scanners throughout the factory.
* Administration of the specialist factory server system.
* Administration of Active Directory, DHCP, WiFi and Office 365.
* Maintaining records and updating department ‘how-to’ documentation.
* Provide regular updates to users about their request and to keep them informed to conclusion.
* Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required.
* Participate in departmental rota to enable the team to provide round-the-clock support to include early shift and on-call responsibilities periodically.
About You:
* Knowledge of Microsoft operating systems and packages. Experience of Office 365 is desirable.
* Be self-motivated, with a learning mind-set.
* Be happy to learn new tools, techniques, and platforms towards creating innovative solutions.
* Strong interpersonal and communication skills to work at all levels within the organisation.
* Excellent team working skills.
* Be passionate about IT.
* Strong organisational skills and the ability to multi-task.
* The ability to listen and follow instructions.
* A solution focussed individual with a natural problem-solving aptitude.
* Ideally the candidate will have a relevant qualification in IT, for example CompTia A+, A level or a Microsoft certification.
* Previous experience in an IT helpdesk environment would be an advantage.
What We Can Offer You:
* Contributory Pension
* Company Sick Pay
* 26 Days Annual Leave + Bank Holidays
* Life Assurance
* Subsidised Gym Membership
* Cycle Scheme
* Free Onsite Car Parking (subject to availability)
* Working Hours: 8:30am – 5pm with 1 hour for lunch
About Us:
We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients. Throughout the COVID-19 pandemic we have remained strong, recruiting throughout and look forward to welcoming you to our business.
Please note, due to the location of our factory, it would be preferable if you have your own transport.
Send your CV to recruitment@clays.co.uk today!
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