Purpose of post
To assist with procurement and monitor estate services contracts for cleaning and grounds maintenance, ensuring that the delivery of all estate services meets high standards of safety, security, cleanliness and appearance. To work closely with customers and colleagues to meet customer requirements, quality standards and regional targets in regard to estate management.
About the role
Our residents have told us that they want improved estate and caretaking services, so we are expanding our existing Estate Services team and looking to recruit an additional Estates Services Manager to grow and lead a team.
Reporting to the Regional Manager, this role will manage a combination of directly employed estate staff and contractors undertaking cleaning and grounds maintenance services.
The post holder will need to work across the organisation to ensure that our estate services have a focus on quality, value for money, health & safety and resident satisfaction.
This role requires regular travel to Oxford, Buckinghamshire and Berkshire. Applicants should live within a reasonable commuting distance, as site visits typically occur once a week and occasionally more often.
Key areas of responsibility
* To manage and develop the regional Estate Services Team, ensuring that services are delivered in a customer-focused way and to agreed budgets.
* To ensure that estate management services are effectively managed with a focus on quality, value for money, health & safety and resident satisfaction.
* To ensure that blocks of flats and relevant flat entrance doors are regularly inspected in line with Hastoe’s Fire Safety Policy.
* To ensure that contracts for estate management services are procured in line with standing orders and effectively managed.
* To assist in the production of annual budgets for estate services across the area managed.
* To monitor cleaning and grounds maintenance contracts to ensure that delivery of estate services are delivered in accordance with the terms of the contract and specification
* To regularly meet with the larger Estate Services Contractors in the management of the contract ensuring that all contract KPIs are monitored and actions plans put in place to address areas of non-performance.
* To contribute as necessary to regular reviews of estate services and service charges to ensure service plans are effectively progressed.
* To work in partnership with the Housing Team to deliver effective estate services and promote resident participation in the delivery and improvement of services.
* To ensure that customer complaints are effectively dealt with, with a focus on service improvements. Which includes meeting residents on site to discuss their concerns
* To monitor monthly key performance indicators for areas of responsibility.
* To work with the Regional Manager in the development of policies and procedures.
About you
We are looking for someone with:
* Experience in estate services contract management and procurement.
* Experience in managing people with proven experience in managing remote front-line teams.
* Excellent communication skills to a range of audiences, both written and verbal.
* Good IT skills and the ability to use housing management and other specialist software.
* To hold a valid driving licence and have use of your own vehicle.
How to apply
Please send your CV to recruitment@hastoe.com by midnight on Friday 15th May 2026.
We will review CVs as they come in and carry out interviews throughout the recruitment process. We reserve the right to close this vacancy early should we find a suitable candidate.
If you would like to find out more about the role please contact Claire Owen, Regional Manager, on 07917 178657.
For enquiries about the application process, please contact the HR Team at recruitment@hastoe.com.
This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/
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