🌟 Love leading great hospitality and making people feel instantly at home?
We’re looking for an experienced, confident and people-focused Reception Manager to lead our Front of House team at The Fish Hotel — one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway.
The Fish is all about relaxed, feel-good luxury… where guests come to switch off, reconnect with nature and enjoy exceptional, thoughtful hospitality. As Reception Manager, you’ll play a key role in shaping every guest journey — leading by example, developing your team and ensuring every stay feels personal, seamless and memorable.
What you’ll be doing:
* Leading the day-to-day operation of Reception and Front Office
* Setting and maintaining excellent service standards
* Ensuring a warm, personalised guest experience
* Managing arrivals, departures and special occasions
* Leading, training and developing your team
* Overseeing rotas, staffing and payroll information
* Handling guest feedback and complaints professionally
* Working closely with Housekeeping, F&B and senior leaders
* Ensuring accurate reservations, billing and administration
* Maintaining high standards of presentation and compliance
The details:
ÂŁ36,088 per annum
40 hours per week across 5 days (including weekends)
Shifts include:
Early: 07:00–15:30
Mid: 09:00–17:30
Late: 14:30–23:00
Meals on duty and uniform provided
🌿 Why you’ll love working here:
* 30 days holiday (rising to 35 after 5 years)
* Birthday lunch on us
* Mental health first aiders & wellbeing support
* High Street discounts & cashback card
* Estate-wide discounts on dining, stays, spa products & more
* ÂŁ1,000 recognition award
* ÂŁ1,000 Refer a Friend bonus
* Premium pay for Christmas & New Year
* Optional healthcare cash plan
* Free financial planning advice
* Fully funded apprenticeships
* Career progression across The Fish, Dormy House & Foxhill Manor
🌍 At Farncombe, we believe in doing business for good.
As a B-Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to fairness, wellbeing, equality and development for all.
🚗 Due to our rural location, you’ll need your own transport (WR12 7LJ).
If you’re a natural leader with a passion for outstanding service and building great teams, we’d love to hear from you.