Salary: £65,000 - 75,000 per year Requirements: Experience within the IT Managed Services industry, with knowledge of Cloud, Security, Networking, and Modern workplace technologies Experience in quality assurance, release management, and testing Awareness of the managed services market and understanding of the technologies and skills required to deliver high-quality customer service Excellent collaboration and communication skills Strong attention to detail and ability to work independently Flexible and creative, with the ability to take considered risks Able to learn quickly and adapt to changing environments Self-motivated and capable of working under pressure Handles conflict and challenges in an open and constructive manner Responsibilities: Support the creation and maintenance of release plans and schedules Assist in the development and implementation of release procedures and policies Ensure that documentation and related materials are up to date and accurate Monitor the release process to identify and address any issues or risks Analyse and report on release performance metrics Collaborate with key stakeholders to ensure all requirements are met Maintain a thorough understanding of products and services, key features and capabilities, and customer needs and preferences Monitor service levels and performance, ensuring alignment with agreed Service Level Agreements (SLAs) Identify service issues and work cross-functionally to resolve them Analyse service performance data to identify trends, patterns, and potential risks Conduct testing of products and services prior to release Support the development and implementation of service improvement plans Technologies: Cloud Support Security More: We are a leading organization in the IT Managed Services industry, dedicated to delivering high-quality service and innovative solutions. Our team collaborates closely with various departments, particularly in Customer Experience and Managed Services, to ensure we meet and exceed customer expectations. We value flexibility, creativity, and a strong ability to adapt in a fast-paced environment. Join us, and contribute to our mission of enhancing customer satisfaction and service delivery excellence. last updated 14 week of 2026