Detailed job description
* Providing and supervising the effective management of aggressive and abusive behaviour from patients and visitors in a firm and tactful manner, ensuring the personal safety and wellbeing of staff, patients and visitors are maintained.
* Apply appropriate Prevention Management of Violence & Aggression (PMVA) techniques as situations dictate, which may include physical restraint in line with agreed procedures.
* Assist with Close Observation of patients that may be at risk of harm to themselves or others.
* Assist in the locating and return of missing or absconding patients.
Person specification
Qualifications
Essential criteria
* GCSE Eng & Maths Grade c or above
* C & G level 3 Leadership & Maanagement
Desirable criteria
* SIA Trained in Compliance with COSHH
Experience
Essential criteria
* Leadership experience with Hospital Environment or equiviliant
Desirable criteria
* Major Incident or BCP knowledge
* Teamwork evidence with responsibility for moving patients, Bloods, Medical Gas supplies
* Evidence of leading a team dealing with violence & aggression
Other skills
Essential criteria
* Effective Communication
* Good organisation skills (providing evidence)
* Good Computer skills and telephone manner
* Proven Leadership experience
* Positive and flexible approach to work
Desirable criteria
* Security Awareness
* Portering knowledge in acute setting
Personal Skills
Essential criteria
* Personal Integrity and initiative enabling you to work on your own or as a member of a team.
* bility to deal positively with emotional and stressful situations within the workplace.
* Good problem-solving skills
* Effective communication skills to enable resolution of conflict
* To have the ability to use discretion and to be fair with judgements when dealing with disciplinary procedures and personal matters.
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