Job Description
I’m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team.
This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.
You’ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation
The Role
* Manage a caseload of Income Protection, Critical Illness and Life Insurance claims
* Handle inbound and outbound calls, confidently guiding clients through the claims process
* Make accurate and fair claims decisions within agreed authority limits
* Maintain detailed and accurate records across internal systems
* Meet quality, accuracy and volume targets
* Communicate clearly with clients, representatives, IFAs and claims partners
* Identify and log risks appropriately
What We’re Looking For
* GCSEs (including Maths & English)
* Strong communication and numeracy skills
* Ability to prioritise, multi-task and manage deadlines
* High level of accuracy and attention to detail
* Comfortable managing your own workload
* A proactive and team-oriented mindset
The Right Person
* Client focused and empathetic
* Takes ownership and responsibility
* Professional and confident communicator
* Keen to develop within financial services
If you’re interested in finding out more, feel free to get in touch for a confidential conversation.