IT Operations & Information Systems Manager
Healthcare / Charity Sector
London (Hybrid – 1-2 Days Per Week)
£65,000 per annum + Benefits
Permanent
An exciting opportunity has arisen for an experienced IT Operations & Information Systems Manager to join a leading healthcare organisation. This role will oversee IT Operations, Service Delivery, Infrastructure, Supplier Management, Operational Projects and Cyber Security collaboration across a complex outsourced technology environment.
The successful candidate will manage four direct reports, including:
* 2 x Innovation & Adoption Leads
* Information Systems Lead
* On-Site Engineer
* Cyber Security Analyst
Technical Environment
* Microsoft Azure
* Azure Entra ID (Azure Active Directory)
* Microsoft 365
* Identity & Access Management (IAM)
* Multi-Factor Authentication (MFA)
* Conditional Access
* Networking (LAN, WAN, VPN)
* DNS, DHCP & Firewalls
* Cyber Security Operations
* ITIL Service Management
Key Responsibilities
* Lead day-to-day IT Operations and Service Delivery
* Act as the primary point of contact for Managed Service Providers and technology suppliers
* Manage operational infrastructure and service improvement projects
* Drive service improvements, operational governance and supplier performance
* Coordinate major incidents, change management and operational resilience activities
* Support cyber security, compliance and operational risk management
* Lead and develop a small internal technology team
Required Experience
* Proven experience leading IT Operations, Infrastructure or Service Delivery teams
* Strong MSP and supplier management experience
* Strong understanding of Azure Entra ID and Identity Management
* Good networking knowledge including DNS, DHCP, VPNs and Firewalls
* Experience delivering infrastructure or operational technology projects
* Strong stakeholder management and communication skills
* Previous people management experience
Desirable Qualifications
* ITIL Foundation
* Microsoft Azure Administrator (AZ-104)
* Microsoft Identity & Access Administrator (SC-300)
* Cisco CCNA or CompTIA Network+
* PRINCE2 or Agile Certification
* CISSP, CISM or equivalent security certification
Benefits
* 25 Days Annual Leave + Bank Holidays
* Hybrid Working
* Pension Contribution
* Healthcare Cash Plan
* Learning & Development Support
* Flexible Working
* Employee Assistance Programme
Please note sponsorship is not available for this position and candidates must be able to commute to London 1-2 days per week.