Summary
Are you looking for a role where you can have a positive impact every single day? At Housing 21, we’re passionate about providing safe, welcoming homes for older people of modest means — and we’d love you to be part of it.
Wage
£16,057 a year
Salary increase in year 2.
Training course
Housing and property management (level 3)
Hours
Hours: 35 hours per week/ 70 hours over two weeks (nine-day fortnight). Shift Pattern: Monday to Friday. Exact shifts to be confirmed.
35 hours a week
Start date
Monday 2 February 2026
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
No two will ever be the same. One day you might be organising activities that bring neighbours together, the next you could be welcoming new residents or making sure our health and safety standards are met. It’s varied, people-focused, and full of opportunities to grow.
We’re looking for someone with energy, enthusiasm, and a genuine desire to help people. Previous experience is always useful, but what really matters is your outgoing personality, flexibility, and eagerness to learn. In return, we’ll give you excellent training, real responsibility, and the opportunity to begin a rewarding career in social housing.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
* Housing 21 Duke of Beaufort Court, Podsmead Road, Gloucester, GL1 5UB
* Housing 21 Bromfield Court, Radford Street, Stone, ST15 8ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING CURVE GROUP LIMITED
Training course
Housing and property management (level 3)
What you'll learn
Course contents
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Training schedule
Training will take place during your working hours via online meetings on Microsfot Teams each month.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Team working
* Patience
Other requirements
Passing a disclosure and barring service (DBS) check.