Job Description
Permanent Vacancy – Account Coordinator (Polish speaking)
Location: Watford, WD18 (Hybrid)
Duration: Permanent
Salary: from £28,000 to £30,000
Hours: Monday to Friday, 8am-4pm
The position will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers.
Main duties:
1. Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities
2. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth
3. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business
4. Evaluate the customer’s current service plan and provide recommendations based on the client’s needs and suite of products
5. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place
6. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections
7. Colla...