Join to apply for the Strategic Customer Support Specialist role at FedEx.
We have an exciting opportunity for you to join our team as a Strategic Customer Support Specialist.
Who We Are
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What You Will Be Doing
As a Customer Financial Service Specialist, you will be a member of the European Ship-To-Collect Business Partner Team, advising and supporting the European organization and our largest customers in matters involving invoicing, cash application, invoice disputes, and collections. You will project manage customer-specific invoicing solutions, manage bad debt risk, and grow revenue. You will support stakeholders and customers with complex setups and requirements.
We are looking for CFS Specialists with experience in finance, sales, or customer service, and strong project management skills. The successful candidate will understand the company's strategy and translate it into customer solutions, working across functions and hierarchies to achieve business targets. This role will lead key initiatives across Europe to optimize Customer Experience and Bad Debt, and support FedEx's transformation strategy and integration of FedEx and TNT.
What Do You Bring With You
* Analytical, Numerical, Presentation, Interpersonal, Judgement & Decision-Making Skills
* Ability to work remotely with European team members and independently manage workload
* Willingness to travel for European customer visits and meetings
* Languages: German, French, Italian, Spanish (preferred)
What Do We Offer
* Attractive compensation package
* Training and on-the-job learning opportunities
* Extensive resources for skill development
* Tuition Assistance Program (for permanent positions)
* Employee Assistance Program
* Reduced-rate shipping
* Career growth opportunities
* Being part of a trusted, admired global brand
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path — we’re ready to invest in your development. Join FedEx.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Freight and Package Transportation
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