Technical Assistant
Technical Assistant / Administrator. A Bristol based contact centre business require a Technical Assistant to join the team. The Technical Assistant / Administrator will provide first line technical assistance and troubleshooting advice to calling agents when requested, carry out a daily reconciliation check for missing calls and add these to the company database to maintain accuracy, and help the technical team with other administrative tasks as required.
The Technical Assistant / Administrator responsibilities:
Monitor the Tech Support message board to provide advice and support to any callers experiencing technical issues preventing them from working.
Escalating any cases that cannot be resolved to senior support staff so they can assist and rectify.
Carry out daily data reconciliation task by reviewing calls that agents have failed to complete correctly, updating these records correctly using the calling system and updating the logging sheet to confirm all outstanding records have been actioned.
Provide feedback on callers having persistent issues with missing outcomes to the Technical Manager and Operations team so these can be addressed directly with the individual concerned.
To make recommendations and efficiency improvements to the process.
Carry out any other admin tasks as requested by the technical team.
Accuracy and attention to detail
Ability to manage their own time effectively to ensure all fulfillment is completed
Good communication skills with the ability to deal with people at all levels of the business
Well versed in the use of MS office and Windows
Excellent administrative and organisational abilities
Previous office administration experience desirable but not essential as full training for all tasks will be provided.
The Technical Assistant / Administrator will need:
Experience in a similar role
Accuracy and attention to detail
Ability to manage their own time effectively to ensure all fulfillment is completed
Good communication skills with the ability to deal with people at all levels of the business
Well versed in the use of MS office and Windows
Excellent administrative and organisational abilities
Previous office administration experience
The Technical Assistant / Administrator position salary is £25-26k depending on experience. This is a fixed term contract of 12 months to cover maternity. The position is in office in Bristol, 37.5 hours a week, Monday to Friday 10:00-18:00
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