Better places, thriving communities.
Job Objectives and Responsibilities
Ensure contract sites are managed safely, efficiently, and in line with required standards.
Deliver services in accordance with contractual SLAs and KPIs, while proactively identifying and driving improvements.
Optimise profitability and identify revenue growth opportunities within the account.
Maintain high levels of client satisfaction and consistently exceed performance expectations.
Present Mitie reports at agreed intervals with the contract lead, using insights to motivate and guide team improvements.
Main Duties
Maintain regular communication with the client and their representatives, including participation in weekly calls, monthly meetings, and quarterly contract reviews.
Prepare pricing proposals for additional locations or service lines as requested by the client.
Ensure all one-off or out-of-scope work is clearly documented, approved by the client, actioned appropriately, and fully cost-recovered.
Monitor all budget streams against actual spend, implementing corrective actions by the Service Support Managers and Regional Operations Managers as needed.
Keep cost control documentation up to date, reflecting any contract variations.
Update billing systems to reflect contract changes, ensuring revenue is maximised and all costs are recovered
Review failed Q-Audit scores and implement performance improvement plans to address issues.
Person Specification
Proven experience in field-based account management with a strong track record of delivering results.
Background in the cleaning industry is essential.
Demonstrates a genuine passion for building and nurturing relationships both internally and externally.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Divya Madaan at .