IT Support Engineer - Onsite role - Beckenham Location: Beckenham Salary: Competitive Benefits We are seeking a IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT. The Role: Act as the customer-facing representative of the IT support service, delivering a first-class experience. Provide on-site technical support to users, ensuring issues are resolved quickly and effectively. Collaborate with the service desk team to meet SLA targets and escalate issues when required. Troubleshoot a variety of IT issues, keeping customers updated throughout the process. Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking. The role will suit someone based around Derby/Burton-on-Trent, ideally located between the M1 and M6 for travel efficiency. What we’re looking for: Excellent customer focus, communication and problem-solving skills. Strong time management and ability to prioritise workloads. Technical knowledge equivalent to CompTIA A (or similar experience). Hands-on experience with: Desktop & mobile devices (Windows, Chromebooks, tablets) Peripherals (printers, scanners, interactive AV equipment) Wired and wireless networking basics Microsoft 365 and/or Google Workspace Imaging and deployment tools (Microsoft/Apple devices) Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous. What’s on offer: Competitive salary Private medical healthcare, life assurance & pension scheme Options to buy additional annual leave, dental plan, cycle-to-work scheme & more Performance-related bonus (role dependent) Career progression and professional development opportunities All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.