Customer solutions agent

Kilmarnock - Start date 16th February 2026

£25,000 plus monthly bonus

Customer Solution Specialist

Fantastic opportunity to join one of the UKs largest buyers and collectors of unpaid loans and other forms of credit.

As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.

Youll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.

Key Skills required:

* Excellent written and communication skills
* Previous call centre or customer service experience
* Ability to work towards targets
* A team player
* Ability to show empathy whilst being resilient

Salary: £25,000pa and opportunity to earn up to £300 bonus per month*

1. Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
2. 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
3. 28 days holidays (increasing to 31 days after 5 years)