Job Description Be the Calm in the Centre of it All — Join Us as an SAI Specialist Are you ready to play a pivotal role at the heart of a prestigious client environment? We’re looking for someone who thrives on Admin, precision, professionalism, and purpose — someone who can drive there team to deliver exceptional service while safeguarding people, property, and information with integrity. In this key position, you’ll be the trusted go-to for all Site Accountability and Improvement (SAI) -related enquiries, ensuring everything runs like clockwork. Your attention to detail, calm presence, and commitment to excellence will shape a safe, seamless, and client-focused experience every single day. More than a job — this is your opportunity to represent both a world-class client and the Securitas brand with pride, confidence, and credibility. If you’re driven, discreet, and passionate about creating secure environments where people and businesses can thrive — we want to hear from you. Mon - Fri (Days) 42 hours per week £17.92 per hour Please note: Occasional night shift cover may be required to support the team during periods of holiday or absence. Responsibilities The STARS SAI Manager is responsible for overseeing the end-to-end delivery of the SAI badge system across site operations. They provide leadership, coordination, and assurance to ensure access control processes are executed accurately, securely and in line with compliance requirements. Lead and support the STARS team to deliver consistent, compliant, and auditable task execution, ensuring data accuracy, service reliability, and alignment with agreed KPIs. Act as the central point of contact for all SAI-related stakeholder and client interactions, facilitating timely issue resolution and positive operational outcomes. Monitor and manage service delivery metrics, including client requirements and assurance data, taking proactive steps to address performance gaps and escalate risks where necessary. Build and maintain effective relationships with client representatives, contractors, and internal teams to enable coordinated access control operations and shared accountability. Oversee compliance of all SAI procedures, ensuring integrity, confidentiality and professional standards are upheld across the STARS function. Promote a high-performance team culture focused on continuous improvement, accountability and service excellence through regular feedback, coaching and recognition. Lead planning, audit and cross functional initiatives that enhance system usage, drive process assurance and improve operational efficiency. Ensuring visible demonstration of Securitas Core Values - Integrity, Vigilance and Helpfulness. Model high-performance behaviours and actively encourage others to meet and exceed service expectations. Any other duties as directed by the Account Manager