Role: Service Coordinator Location: Milton Keynes Hours: 8.30am to 5.30pm Salary: £27,000 to £28,000 DOE *Fully office-based role An excellent opportunity has now arisen for a Service Coordinator to join a successful and growing team in Milton Keynes. Who are we? We are a forward-thinking business with a strong reputation in our industry. This role sits within a modern, professional office environment and plays a key part in ensuring our customers receive first-class service support. Benefits: Competitive salary with annual company bonus 25 days holiday UK bank holidays Company pension contributions (4%) Private healthcare via Bupa for you and your family Private dental cover via Bupa for you and your partner Life assurance (4 x salary) Employee assistance programme & wellbeing hub Cycle to work scheme Annual sight tests (£40 contribution) Tradepoint (B&Q) loyalty card – 10% discount Birthday & work anniversary vouchers Discounts portal and personalised financial & mortgage advice Ongoing training & a supportive learning environment Duties of a Service Coordinator: Act as the first point of contact for incoming service calls Efficiently schedule engineers and plan workloads Communicate with customers to provide updates and manage expectations Ensure all service jobs are logged, tracked, and billed correctly Prepare service billing and remedial quotes within given timeframes Support engineers in the field and balance technician workloads Liaise with managers to plan service jobs and coordinate machine deliveries Maintain accurate records and ensure all reports are submitted on time What we would like from you: Strong organisational skills with the ability to prioritise workload A confident, professional telephone manner Customer-focused with excellent communication skills Calm under pressure and able to make good decisions quickly Proficient in Microsoft 365 and comfortable using service systems Previous experience in a technical, engineering, or service coordination role is advantageous (particularly within manufacturing or packaging equipment) If you are interested in this role, please apply below with your most recent CV. MKTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days