Job Description
Location: LeedsSalary: Flexible, depending on experience
Are you an experienced motor claims professional looking to take ownership of your caseload and deliver high-quality recovery outcomes? We’re looking for a talented Motor Claims Recovery Handler to join a growing, forward-thinking business that specialises in delivering efficient and commercially focused claims solutions.
This is an excellent opportunity for someone with motor claims experience who thrives in a fast-paced environment and enjoys negotiating successful recoveries.
The Role
You will manage your own caseload of motor recovery claims from first notification through to successful settlement. Working closely with third-party insurers, repair partners, and internal teams, you will investigate liability, pursue recoveries, resolve disputes, and ensure claims are progressed efficiently.
Key Responsibilities
* Manage a portfolio of motor recovery claims from start to settlement.
* Investigate claims to determine liability and recovery prospects.
* Liaise with repairers, engineers, introducers, solicitors, and third-party insurers.
* Pursue recoveries from responsible drivers, insurers, or legal representatives.
* Review accident reports, engineer assessments, and repair documentation.
* Escalate complex or litigated cases to specialist legal teams when required.
* Maintain accurate and up-to-date claim records on internal systems.
* Proactively identify delays, disputes, or liability challenges and resolve them.
* Escalate high-value or high-risk matters appropriately.
* Contribute to continuous improvement of claims processes and performance measures.
* Monitor and report on recovery performance, KPIs, and targets.
Skills & Experience Required
* Previous motor claims handling experience (typically 1–3 years).
* Strong understanding of UK motor insurance liability and recovery processes.
* Excellent organisational skills and the ability to manage a high-volume caseload.
* Analytical mindset with strong investigation and decision-making abilities.
* High attention to detail and strong commercial awareness.
* Experience using claims management systems.
* Confident communicator with the ability to negotiate effectively.
What’s on Offer
* Competitive salary (DOE).
* Supportive team culture within a growing and innovative organisation.
* Opportunities for development and progression.
* A role where you can genuinely make an impact in improving recovery performance.