Overview
Workshop Administrator
Reference: SEP20252469
Location: Coventry
Salary: £27,745 pa + bonus up to £1,387 pa
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Workshop Administrator, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise.
Life as a Workshop Administrator with Northgate Vehicle Hire
Our workshops are busy and fast-paced; as a Workshop Administrator, you are the oil that keeps the whole workshop running smoothly. For us customer care always comes first, so confidently delivering great service with a smile is second nature.
Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you’ll need all of your customer service know-how, planning and administration skill, and most importantly your logical, ‘can-do’ attitude to deliver the experience our customers expect from us.
Responsibilities
* Book in vehicles for maintenance and repairs and liaise with the workshop team to schedule work.
* Update customers on progress and ensure the correct approvals are in place for the work carried out.
* Plan and coordinate daily workshop activity to keep operations running smoothly.
* Provide excellent customer service and maintain a proactive, professional approach.
Qualifications
* Experience in customer service, planning and administration is required; knowledge of the motor trade or car dealerships would help.
* Proven ability to deliver a high level of service in a fast-paced environment; good organisational and communication skills.
We offer
* A great basic salary with additional benefits including a quarterly bonus scheme up to £1,387 pa OTE.
* Start with 24 days’ holiday, increasing to 26 with service, plus the option to buy or sell up to 5 extra days each year, plus public holidays and an extra day off for your birthday.
* Free life assurance (2x your salary).
* Well-being services (incl. 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance).
* Discounted, flexible gym memberships.
* Exclusive colleague-only vehicle-leasing schemes.
* Pension & save-as-you-earn share scheme.
* Benefits App with retailer discounts and cashback deals.
* Wagestream App for financial wellbeing and pay flexibility.
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rental solutions and part of ZIGUP, a provider of integrated mobility solutions across the UK, Ireland, and Spain.
We are agile. We are experts. We are imaginative. We are reliable.
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