Service Area Manager - Lift Industry
Location: City Of London
On a typical day you will:
* Ensure all aspects of field safety across your engineers/mechanics.
* Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
* Conduct field education training with your engineers.
* Maintain customer quality assurance, managing the expenditure of labor and materials.
* Improve efficiencies, managing route schedules and callback rates.
* Authorise repair orders and track completion.
* Lead change to better efficiency and communication.
What you will need to be successful:
* Experienced in service delivery, and field management, able to engage with a team of field based engineers.
* Elevator/lift/Vertical Transportation industry experience is desired, but not required.
* Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
* Strong computer and technology skills, business acumen and a passion for customer service.
What’s In it For Me / Benefits:
* You'll get a highly competitive salary, bonus scheme and company car or car allowance.
* Full personal development, working within an experience service team to gain first hand experience directly from them.
* The opportunity to work within a global framework and to get the opportunity to apply for positions around the world.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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