Contract Permanent - Full Time Working Hours 37 hours Monday to Friday Hybrid Working 3 days working from the office and 2 days working from home About the role Power NI and Energia, part of Energia Group, have an exciting opportunity for Customer Engagement Specialists in our Commercial and Residential teams based in Belfast, Antrim or Omagh. You will be the first point of contact for all queries from our Residential and Commercial customers, responding to and delivering a customer experience that is second to none. Working alongside some of the industrys best customer service advisors, you will contribute towards achieving business performance targets ensuring the Power NI and Energia brands continue to grow. The ideal candidates will be empathetic, caring, highly motivated, disciplined, and reliable with a focus on providing an amazing customer experience driven through natural conversations to achieve high customer satisfaction. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service. Opportunities in the Power NI Residential Team are available in Antrim and Omagh and roles with the Energia Commercial Team will be based in Belfast or Omagh. About you 6 months customer service experience in a fast paced, target-driven environment. Excellent numerical, spoken, and written communication skills with the ability to listen effectively. Strong IT Skills with a good working knowledge of MS Office. A suitable, dedicated place to work at home (private and you won't get interrupted), with natural light, desk, chair, and an excellent broadband connection. What We Offer Competitive salary up to a 10% annual bonus Annual Cost of Living Review 23-25 days Holiday Allowance 11 stats and opportunity to buy more Career Progression and Development - Almost 100% of our promotions are from within the organisation Internal L&D courses, mentoring, external networking and year-round learning Enhanced Maternity and Paternity Pay Family Friendly Policies Health Care Sick Pay Award Winning Wellbeing Programme Wellbeing Fund - to be used towards anything that energises you from Gym equipment or membership to Reflexology Free Counselling Service Health Checks Sports Club Social Club Laya Virtual Gym Membership Free Flu Jab Cycle to Work Scheme Free Parking Life Assurance Volunteering days and more Does energy move you? If so, see how you can be a part of the energy transition. All applications should be submitted online. Once the vacancy has closed, we will review all submissions and will be in touch with the next step in the process. Best of luck! Skills: Customer Service Customer Care Administrator Call Center MS Office Benefits: Performance Bonus Pension Fund Parking Paid Holidays Medical Aid / Health Care Laptop