This is an exciting opportunity to join the team at Narrow Aisle as a Customer Service apprentice, working within several of the administrative departments of Narrow Aisle. You will learn all aspects of the business.
The wage for this position is £14,722.50 to £23,809.50, depending on your age, which is in line with the National Minimum Wage.
Most of your apprenticeship is spent working, where you’ll learn on the job by getting hands-on experience.
What you'll do at work
* The position will be based at our head office at Great Bridge.
* The right candidate will split their working week between the different departments within the administrative departments of the company and different aspects of the company.
* Within the service department, you will learn how to book jobs to engineers, order the correct parts, and ensure they are with the engineer so that he can do his job.
* In rentals, you will learn how to allocate the correct kit to the order, as well as dealing with contracts for rental and maintenance agreements.
* You will also spend time within the Finance function, learning from accounts payable, accounts receivable, and administrative duties in HR.
* In all departments, you will learn to communicate with our customers and ensure that they receive the service they require in a professional and timely manner.
Where you'll work
GREAT WESTERN WAY, GREAT BRIDGE, TIPTON, DY4 7AU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
* Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
* Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
* There is no day release required as part of this apprenticeship course; all training will be completed within the workplace.
* You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship.
* If you have not achieved a grade 4/ Level 2 Functional Skills in maths and English upon enrolment, you may be required to complete these alongside your apprenticeship.
More training information
You will receive on-the-job training at your workplace.
Requirements
You are required to have a GCSE in English (grade C/4/Level 2 Functional Skills). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Desire to learn.
About this employer
Narrow Aisle is the last sole mass manufacturer of articulated trucks in the UK and has been a pioneer of very narrow aisle (VNA) warehouse truck design and development since 1976. This is an opportunity to join our expanding team and learn all aspects of the admin role within the different departments of the company.
* Opportunity to develop further skills in any of the administrative departments.
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