Community associate

Who Are UNTIL?

We’re on a mission to make health and wellness fairer and better for everyone by putting power and choice back into the hands of the people who make the difference - health and wellness practitioners.

UNTIL isn’t just a space-We are a high-performance wellness community where London’s leading self-employed practitioners build, collaborate and grow their businesses under one roof. Across our central London clubs, 40+ disciplines - from personal trainers and physiotherapists to nutritionists, therapists, dentists and doctors - call UNTIL home.

And behind every thriving practitioner is an exceptional in-club experience. That’s where you come in. This is a critical, member-facing hospitality role - as a Community Associate, you are the face of UNTIL. You are the first impression, the lasting impression, and the one who shapes each member’s experience.

You welcome with warmth, you lead with care, you operate with curiosity. You create an environment where members and their guests feel recognised, supported and valued from the moment they walk through the door.

This role sits at the heart of the club’s daily experience. You are not just running a front desk - you are shaping how our community feels.

What You’ll Do

1. Deliver Best-in-Class Hospitality.

• You set the standard for service inside the club.
• Welcome every member and guest with genuine warmth, professionalism and energy
• Learn names, preferences and patterns - building real, lasting relationships.
• Anticipate needs before they are voiced
• Respond to queries confidently and instinctively
• Handle challenges with composure and care
• Be visible, present and proactive
• Represent the UNTIL brand with pride and polish at all times.
• You don’t just greet people-you make them feel at home.

2. Champion the Daily Member Experience.

You play a central role in shaping the club’s atmosphere and experience. As Community Associate you will:

Act as the primary point of contact for member queries and requests

Build trusted relationships with practitioners

Guide members through UNTIL’s services and proposition

Ensure guests of practitioners receive a seamless, premium experience

Gather feedback naturally through conversation and insight

You understand that every interaction shapes retention, reputation and growth.

3. Maintain Premium Standards. Excellence is reflected in the details.

• Ensure reception and immediate shared areas are consistently welcoming, clean and safe Coordinate promptly with cleaning teams and contractors to resolve issues affecting member experience
• Keep front-of-house areas impeccably presented at all times
• Stay up to date with UNTIL’s services and proposition to confidently inform and support members'
• You notice what matters most to the member experience. You act with care, attention, and accountability.

4. Support a Thriving Community. UNTIL is a community - and you help energise it.

• Foster positive member interactions and professional culture.
• Encourage collaboration between practitioners
• Support in-club events and activations
• Promote a welcoming, inclusive and high-performance atmosphere
• Act as a visible ambassador of UNTIL inside and outside the club.
• You help create a space people are proud to be part of.

What We’re Looking For

This role is ideal for someone who thrives in hospitality, loves people and takes pride in high standards.

• You are naturally warm and relationship-driven
• Passionate about delivering exceptional service
• Curious about people and attentive to detail
• Highly organised and comfortable managing multiple priorities.
• Calm under pressure and solutions-oriented
• A strong communicator (written and verbal)
• Confident with systems and IT (Microsoft Office; CRM experience advantageous)
• A collaborative team player who also shows initiative
• Interested in health, wellness and community-led environments
• Most importantly — you genuinely care about people.

Why This Role Matters

Our members are self-employed practitioners building their livelihoods. Your role directly impacts:

• Their daily experience
• Their clients' experience
• Their retention
• The culture and energy of the club.
• The reputation of UNTIL

You are not just supporting operations. You are the human heartbeat of the club. And when you get it right - everyone feels it.

What We Offer:

• A leadership role inside the home of growth
• Real responsibility and exposure, as we expand
• The opportunity to shape operating standards across a scaling business
• Access to UNTIL’s state-of-the-art facilities
• Vitality Health insurance
• Perkbox benefits platform
• Member credits redeemable against practitioner services
• 25 days annual leave (increasing to 30 with service)
• An additional day off for your birthday