We are working closely alongside a Local Authority in Charnwood to assist with the appointment of a Tenancy and Estate Management Officer, on a 3-month contract, likely to be extended at client’s discretion. Please apply with your CV for immediate consideration.
Responsibilities
* Manage a caseload of general needs and supported housing tenancies.
* Conduct new‑tenancy sign‑ups, settling‑in visits, and ongoing tenancy reviews.
* Carry out scheduled estate inspections to identify issues such as fly‑tipping, communal repairs, environmental concerns and safety hazards.
* Work with contractors and internal services to resolve issues, monitor progress, and ensure high standards across all estates.
* Provide advice on tenancy rights, responsibilities, and housing‑related matters.
* Respond to resident enquiries in person, by phone, and in writing, ensuring high customer care standards.
Requirements
* Experience in tenancy management, housing management or estate‑based services.
* Experience dealing with ASB, tenancy breaches, and complex resident issues.
* Experience conducting estate inspections and managing repairs or environmental issues.
* Understanding of housing legislation, tenancy law, and enforcement mechanisms.
* Awareness of safeguarding for adults and children.
* Knowledge of social housing practices, tenancy sustainment, and community engagement.
* Full UK Driving Licence.
J-18808-Ljbffr