Position Summary The Harrods Sales Advisor is responsible for delivering an exceptional, design-led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance. Key Responsibilities Client engagement & sales excellence: Welcome customers and provide exceptional hospitality; Conduct needs analysis to understand aesthetic and functional requirements; Offer personalised, design‑consultative sales support; Present craftsmanship, materials, and brand heritage with confidence; Build a long‑term client book including private and trade clients. Sales performance & pipeline management: Achieve and exceed monthly and annual sales targets; Maintain accurate sales forecasts and follow‑up pipelines; Build and maintain a sales pipeline, creation through to close and after sale. Store & brand experience: Maintain impeccable store and visual merchandising standards; Ensure displays embody brand identity and presentation quality. Operational & administrative responsibilities: Process orders and payments accurately; Coordinate delivery, custom orders, and after‑sales support; Resolve customer issues professionally and promptly. Brand representation & growth: Attend brand events and training; Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience; Act as an ambassador of contemporary design and craftsmanship. Required Experience & Qualifications Degree in Interior Design, Architecture, or related field preferred; Minimum 2 years’ experience in luxury furniture or design retail; Experience with trade clients desirable; Strong English skills; an additional language is an advantage. Skills & Attributes Technical: Understanding of materials, finishes, craftsmanship, and design history; CRM, POS, and quoting tool familiarity. Soft skills: Highly customer‑focused and adaptive; Strong communication and persuasive storytelling skills; Target‑driven, organised, and composed under pressure. Work Environment Luxury store environment (e.g., within a premium department store); Weekend and evening availability required; Willing to work in any London Retail location. Work location: London, UK Our company is an equal opportunity employer. Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).