Interim Client Services Manager (6-Month FTC)
£38,000 - £40,000 p.a. (pro rata) hours per week West Sussex (multi-site)
Looking for your next challenge in people and service management?
I am delighted to be working alongside an amazing not-for-profit organisation in search of a dynamic Interim Client Services Manager to lead frontline advice and casework projects for a 6-month period. You ll motivate and support a dedicated team of staff and volunteers, keeping quality high, targets on track, and services running smoothly across multiple sites.
What you ll do:
* Lead and inspire teams delivering advice and casework projects
* Drive performance, quality, and compliance across services
* Support staff development through supervision, feedback, and training
* Build strong relationships with partners and stakeholders
* Use data and insights to report, improve, and innovate
What you ll bring:
* At least 1 year s experience managing people in a service delivery role
* Proven track record of hitting KPIs and managing multiple projects
* Great organisational, problem-solving and digital skills
* A collaborative, resilient, and inclusive leadership style
* Willingness to travel across West Sussex
Desirable: Experience managing advice or casework services (e.g. housing, benefits, debt).
This is a hands-on leadership role where you can make a real impact, supporting vital community services through a period of change and opportunity.