Visitor Experience Team Member (Ref: POS015430)
Salary: £24,404 per annum (pro rata)
Salary Band: £20,001 to £30,000
Post Type: Permanent
Hours Per Week: Part time
Job and Application details
Categories: Arts / Tourism / Culture
Directorate: N/A
Published Date: 29/06/2025
Closing Date: 20/07/2025
RESTRICTED - INTERNAL APPLICANTS ONLY
Hopetown Darlington, a new visitor attraction, features a wagon-themed play park, immersive experience ride, gallery, touring exhibitions, a state-of-the-art museum, festivals, and events. The site includes a café and shop, celebrating Darlington’s rail heritage, expected to attract over 300,000 visitors annually.
As a Visitor Experience Team member, you will deliver excellent customer service, welcoming diverse visitors and working across various areas of the venue including the museum, outdoor play area, immersive ride, and during events. You should be energetic, personable, and enthusiastic, with strong communication skills and a customer-focused approach.
Benefits include:
* 32 days annual leave plus bank holidays, with options to purchase more
* Local Government Pension Scheme and voluntary contributions
* Flexi-time and flexible working
* Maternity, Paternity, and Adoption Leave schemes
* Staff forums, discounts, and wellness programs
* Training and development opportunities
* Additional benefits as detailed on our website
For more information, refer to the Role Profile and Employee Information Sheet. For an informal discussion, contact Natalie Collins, Visitor Experience Manager, at 07825016534.
Application queries can be directed to the HR Team at 01325 405486 or HR@darlington.gov.uk. Please check your email and Junk folder for notifications.
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