Working as part of the Operations Support team, the Medical Secretaries provide comprehensive administrative and secretarial support to the multidisciplinary team, ensuring the smooth and efficient running of services.
Main duties of the job
Produce letters, reports, and other documentation as required.
Liaise with external agencies, including hospitals and community services, to process referrals efficiently.
Input and maintain accurate patient healthcare records using EMIS.
Manage referrals via the e-Referral Service, e-RS, maintaining an accurate database.
Handle requests for information, including Subject Access Requests, SARs, insurance and solicitor correspondence, and DVLA forms.
Undertake safeguarding-related administrative tasks as required.
Manage and resolve secretarial queries effectively and professionally.
Carry out system searches as requested.
Maintain a clean, organised, and efficient working environment.
Provide general secretarial support to all clinical staff as required.
About us
Montgomery House Surgery is a well-established teaching and training practice, serving a diverse population of approximately 16,000 patients in and around Bicester.
Job responsibilities
Role summary
The Medical Secretary will provide comprehensive administrative and secretarial support to the multidisciplinary team, ensuring the smooth and efficient running of services.
Core responsibilities
The following outline the key responsibilities of the medical secretary. On occasion, additional tasks may be required depending on workload and staffing levels.
Produce letters, reports, and other documentation as required.
Liaise with external agencies, including hospitals and community services, to process referrals efficiently.
Input and maintain accurate patient healthcare records using EMIS.
Manage referrals via the e-Referral Service (e-RS) maintaining an accurate database.
Handle requests for information, including Subject Access Requests, insurance and solicitor correspondence, and DVLA forms.
Undertake safeguarding-related administrative tasks as required.
Manage and resolve secretarial queries effectively and professionally.
Carry out system searches as requested.
Maintain a clean, organised, and efficient working environment.
Provide general secretarial support to all clinical staff as required.
Other responsibilities
Attend and participate in Practice meetings as required
Complete all mandatory training
Undertake continuing professional development, CPD, to maintain and enhance skills and knowledge relevant to the role
Any other delegated duties appropriate to the post
Qualifications and role requirements
Qualifications
* Essential: Good general education, including English and Maths.
* Desirable: Secretarial/administrative or medical terminology qualification.
Experience
* Desirable: Previous experience in a healthcare setting
* Desirable: Experience with NHS systems such as EMIS, Docman and the e-Referral Service
Skills
* Maintain strict confidentiality in handling patient information and records, in accordance with NHS policies and GDPR
* Work accurately, methodically, and with strong attention to detail.
* Manage competing priorities, and deadlines while maintaining accuracy
* Confidently use and understand medical terminology
* Pay strong attention to detail
* Demonstrate awareness of safeguarding responsibilities and escalate concerns appropriately
Personal Qualities
* Contribute effectively as part of a team while working independently on your own initiative
* Communicate in a confident, professional manner with patients, clinicians and colleagues at all levels
Person Specification
Experience
* Previous experience in a healthcare setting
* Experience with NHS systems such as EMIS, Docman and the e-Referral Service
Qualifications
* Good general education, including English and Maths.
* Secretarial/administrative or medical terminology qualification.
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