As part of Counter Fraud and Compliance and Debt (CFCD) you will be at the heart of DWP’s front line operations helping to change people’s lives and supporting CFCD’s purpose of fighting fraud in the welfare system.
Citizen and Data Reparation Services (CDRS) is a bespoke arm of CFCD focusing on the reparation of benefit claims made using a hijacked identity.
Our overarching aim is to support colleagues to prevent fraud, error and debt from entering our benefit systems and where it can't be prevented, to enable it to be detected and corrected as quickly as possible.
This is an exciting and challenging opportunity to work within CDRS, you will be involved in reviewing fraud, error and debt within the department. This role is unique and challenging, with the aim of helping drive down the level of fraud and error within the benefit system.
As the Data & Analysis Manager you will play a key role in the protection and repair of a citizen’s benefit records where a fraudulent claim has been made using a hijacked identity.
This will require you to:
* Be responsible for collating and focusing on management information (MI), data interrogation and analysis.
* Analyse large, complex data sets, using your findings to influence the design of hijacked identity processes.
* Ensure analysis, movement and storage of data adheres to General Data Protection Regulations (GDPR), challenging where processes fail and ensure outcomes are delivered to time.
* Lead a small, remote team of Executive Officers (EOs), transforming performance and being accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.
* Motivate, develop and encourage your team, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
* Lead & support your team with their operational duties, including continuous change as CDRS processes are expanded and improved.
* At pace, build strong and sustainable working relationships with internal and external stakeholders, working collaboratively with these partners to achieve mutually beneficial outcomes.
* Be a self-starter, able to use your own initiative and make sound decisions.
* Identify risks to performance achievement and drive forward continuous improvement.
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