Purpose of Position
The purpose of the position is to provide additional support to the Team Leader/Care Manager aiding to the day to day running of service delivery.
Hours: 37.5 hrs Full Time/Permanent (Set pattern of work) £13.76 per hour
Principal Responsibilities
* Work to policies and procedures and current regulations.
* Support with the on call duties on a rota basis.
* Support with co-ordination where required.
* Regularly update team leader/care manager providing reports when necessary.
* Attend meetings/ reviews as and when required.
* Manage the collection and distribution of folders.
* Shadow new employees.
* Highlight any areas for improvement i.e. staff training, knowledge and competency etc.
* Complete records/documents where required.
* Ensure all medication records are up to date and accurate.
* Maintaining accurate electronic and manual documentation.
* Monitor and manage the ordering of incontinence aids, medications etc and to update relevant records.
* Liaise with other health care professionals in an appropriate and professional manner.
* Assist with the physical care of service users where required.
Person Specification – Essential Criteria
* Have an excellent level of written and spoken communication in English.
* Must be a driver with own use of vehicle.
* Must be conversant with Microsoft office packages and emails.
* Must be able to work well within a team environment and be professional at all times.
* Have experience in the care sector – a minimum of 12 months.
* To be able to organise and time manage effectively.
* Be reliable and flexible.
* Have a high attention to detail.
* Work on your own initiative.
* To have good mentorship skills.
* Minimum Level 3 in Health and Social care
* Be able to deal with emergencies and difficult situations whilst displaying empathy, understanding and respect.
* Right to Work in the UK
* Valid Enhanced DBS
* Be able to demonstrate basic life skills such as cooking, cleaning, shopping etc
Person Specification – Desired Criteria
* Be positive, and a confident communicator.
* Have knowledge of current regulations.
* Be professional at all times.
* Be able to resolve initial conflicts.
* Have a good understanding and have worked in a domiciliary setting.
Skills and Attributes
* Be able to plan and organise time efficiently.
* Have an ability to work and cope under pressure.
* Be flexible and reliable.
* Have good people management skills.
* Work on own initiatives, prioritise and meet deadlines.
* Strive for compliance with quality assurance.
* Be open to new opportunities for learning and identifying the limits of skills and knowledge.
* Be open and transparent and share new ideas for improvement of services and processes.
* Be approachable.
* Be conversant with Microsoft office packages and emails.