Salary: £25,000 - 28,000 per year Requirements: Previous experience in an IT support role (1st line or similar) Troubleshooting skills with Windows environments and IT infrastructure Knowledge of networking principles and software applications Excellent communication and problem-solving skills Experience with PC builds, repairs, and peripheral installations Responsibilities: Responding to and resolving technical support queries efficiently Diagnosing software and hardware faults Assisting with system installations, configurations, and updates Escalating complex issues to senior members of the team when necessary Providing excellent service and clear technical guidance Technologies: Hardware Support Windows More: We are an engineering company located in Poole, offering a supportive and fast-paced environment for our 1st Line Support team. We provide comprehensive health and wellbeing support, flexible lifestyle perks including a half day on Friday, 23 days holiday plus bank holidays, recognition and rewards such as birthday leave, and family-friendly policies with enhanced maternity. We are committed to developing your skills and ensuring a fulfilling career. last updated 9 week of 2026