Posted: 8 June
The role
Welcome to John Shepherd, we're known for moving people forward.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full-time, permanent position located in Solihull.
Let's talk about the role. It involves:
- Managing your assigned region and PUM, leading a team of Property Relationship Managers
- Driving performance through KPIs, budgets and service delivery
- Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control
- Managing arrears, deposit returns and TDS claims
- Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard
- Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Experience managing a team/region within property management or lettings
- Strong understanding of property management processes, compliance and inspections
- Commercial awareness with experience managing KPIs, budgets and upselling services
- Confident handling arrears, complaints and deposit disputes
- Strong relationship management across landlords, tenants and contractors
- Organised, proactive and detail-focused, with experience using systems such as Reapit or Fixflo
Join us and experience a workplace that truly values you. Apply today!
