To work as part of a clerical team to support a defined team of Clinicians. Working at Northampton General hospital.
Surgery are looking for a full time waiting list co-ordinator within our Endoscopy department. The position is 37.5 hours per week. Working within a small dynamic team, we would welcome someone who enjoys a fast paced environment with a positive, can-do attitude.
Main duties of the job
Provide an efficient administrative and day-to-day support service to the Endoscopy department.
Duties will include organising and managing inpatient waiting lists, booking TCI appointments, dealing with a variety of different enquiries from both patients and clinicians alike, general office duties, managing the administration side of the endoscopy pre-op clinics.
Liaise with the Team Leader to ensure that Inpatient procedures are booked daily and to chase all requests that need to be vetted by a consultant, as well as undertake effective administrative duties as part of the admin team required by Endoscopy.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
Job responsibilities
Ensure that the correct administration procedures are followed and all relevant letters, prep and related information as required for the department is sent out in a timely manner (e.g., confirmation letters). Deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action.
Manage and record all patients who need to have a pre-op check before their procedures.
Liaise with the unit Manager to assist inpatients booking at Northampton General hospital.
Assist with the effective management of patient pathway, ensuring that all necessary appointments, including inpatients, lists, waiting lists etc. are organised and arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment, meeting Trust and national standards when required.
Assist with the coordination of lists to ensure effective time management.
Ensure the relevant databases and patient information systems are up to date and assist the clinical teams on receipt of test/investigations results.
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross-referenced whenever necessary.
Prepare and collate statistical information as required and input to database if appropriate in conjunction with Trust requirements.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Receive and sort daily post, date-stamp and distribute as appropriate.
Assist with patient tracking, including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.
Liaise with other hospital departments, GPs and other health care agencies when required.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Person Specification
Educations, Training and Qualifications
* Educated to GCSE 3 level of education, training or experience
Knowledge and Experience
* Knowledge of a range of administration duties and procedures
* Excellent communication skills both written and verbal
* Courteous, tactful and efficient telephone manner at all times
* Proficient in Microsoft packages including Word, Excel & Outlook
* Experience of database systems
* Experience of working in a busy office environment
* Analytical and judgement skills for problem solving
* Work well as part of a team
* Experience of working in the NHS
Skills
* Developed attention to detail and accuracy
* Organisational skills and the ability to work methodically and prioritise
* Ability to cope under pressure and meet deadlines
* Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers and others as required
* Able to maintain confidentiality at all times
Key Competencies/Personal Qualities and Attributes
* Ability to use own initiative
* Confident to establish and maintain good working relationships at all levels
* Empathetic approach, understanding the needs of the patients and apply a tact and sensitive manner
* Able to self-motivate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
£25,760 to £27,476 a year (Pro rata)
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