Job Title: Director – Business Analytics Department: ESI (Employer Services International) Reporting to: Senior Director Service Delivery & Business Excellence Overview: The Director – Business Analytics will play a strategic and vital role within the ESI Business Excellence and Transformation senior leadership team, reporting directly to the Senior Director Business Excellence.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
This high-profile position is responsible for spearheading the ESI Business Analytics strategy across the organization.
The Director will harmonize resources across teams and establish a best-in-class hub for business insights to support over 10,000 Associates within ESI, ensuring transparency, quality, and forward-looking intelligence for leadership teams.
This role will create a team of data analysts and data scientists across ESI, leveraging AI and data analytics technology to provide a comprehensive view of process performance, workload, and transformation outcomes.
These insights are essential for delivering significant bottom-line benefits each year and for driving new data mining capabilities in support of major transformation initiatives.
Essential Responsibilities: • Define and execute the ESI analytics strategy, ensuring alignment with business priorities and transformation goals aligned with ESI and Corporate strategies.
• Act as a trusted advisor to senior leaders, challenging assumptions and shaping business decisions through data-driven insights.
• Champion a culture of data-driven decision-making across the organization, embedding data literacy and adoption.
• Lead the development of BI solutions, dashboards, and advanced analytics to provide leaders with timely, accurate, and actionable insights.
• Proactively use analytics to address strategic questions, uncover operational risks, and highlight opportunities to support growth, drive efficiency, and improve the client experience.
• Establish a single trusted source of metrics covering workload, quality, efficiency, and transformation outcomes.
• Drive integration of data sources to create a connected, transparent view of operations.
• Monitor performance trends, provide predictive insights, and deliver early warning signals to leadership.
• Develop a standardized, data-driven framework for workforce planning, capacity management, and productivity tracking.
• Strengthen data quality, governance, and consistency to enable reliable decision-making.
• Create a high-performance, collaborative culture that thrives in a complex, matrixed environment.
• Lead any assigned projects or initiatives as agreed with the Senior Director Business Excellence.
Specific Experiences / Knowledge: • 10 years in analytics, BI, or transformation roles within a complex, global organization.
• Proven track record of establishing and scaling analytics functions — including vision, operating models, and team structures.
• Strong expertise in BI platforms (e.g., Power BI, Tableau) and data governance best practices.
• Hands-on operational experience preferred.
• Knowledge of advanced analytics, predictive modeling, and AI readiness.
• Demonstrated success in leading multi-country transformation programs.
• Ability to execute at pace in a global, matrix environment.
• Excellent stakeholder management and influencing skills, with experience engaging senior executives.
• Bachelor's degree in Data Science, Analytics, IT, or Business (Masters preferred).
Personal Attributes: • Energetic, passionate about the importance of data.
• Strategic thinker who balances vision with execution.
• Analytical and data-driven, with strong problem-solving skills.
• Strong communicator who can simplify complexity and inspire adoption of insights.
• Collaborative and adaptable, thriving across different cultures and environments. xxuwjjq
• Innovative yet pragmatic, with a relentless focus on measurable outcomes.
Reporting Relationships: • Immediate Manager: Senior Director Service Delivery & Business Excellence • Direct Management Reports: Two and to further grow • Location: Global • Geographical Scope: Global