Description
JOB TITLE: Commercial Product Manager - Home Insurance Trading
SALARY: £59,850pa to £73,150pa plus an extensive benefits package.
LOCATION: Leeds.
HOURS: 35 hours, full time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Leeds hub.
We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you!
About Us
The Home Insurance Pricing & Trading Lab is part of the General Insurance Platform within the Insurance, Pensions & Investments business unit. Our mission is to help customers plan for the unexpected and support them when it matters most. We provide Home Insurance through Lloyds, Halifax, Bank of Scotland & MBNA brands, and do this via our Websites, Banking Apps, Branches and Contact centres as well as through Price comparison websites (PCWs). We have held a top 3 new business market share position in the UK for several years. Our focus on digital journeys, product development and data optimisation across our brand portfolio has led to significant growth. Our growth ambition continues, meaning this is an exciting time to join our team.
About the Team
The Commercial Product Manager role is in the Commercial Team which consists of 12 colleagues. We’re a friendly bunch, based in Leeds, with all team members involved in a wide range of commercial work, we thrive on working collaboratively, challenging the status quo, and delivering growth. It is genuinely a great team to work in, with a real team spirit and desire to succeed. Our team’s role is to grow our business by attracting new customers and retaining our existing customers, doing this in the most commercially effective way. Working collaboratively, we use analysis and insight to balance customer and business needs, constantly working to drive the right balance.
This role will provide the right candidate with an opportunity to make a real difference to the future of our General Insurance business, providing a unique and varied commercially focused role.
What you’ll be doing:
1. Leading cross-functional teams, projects, and initiatives to drive growth. This role involves working closely with and delivering through other areas of the Group (including Customer & Product Labs, Brands, Marketing & Experience (BMX), Digital Engagement, Consumer Relationships, Operations, Claims, Customer & Risk Pricing, Finance, Risk & Legal).
2. Owning all planning & performance for your product area (e.g. Digital or Human Bancassurance channels and/or Retention).
3. Leading commercial & trading discussions, planning for and optimising channels to drive improvement across volume and value metrics.
4. Working with the Senior Commercial Manager to prioritise activity and develop the longer-term commercial strategy, based on sound commercial understanding of the business.
5. Collaborating with other Commercial Product Managers (across GI) and the Planning & Performance, Analytics, and Finance teams, to develop, validate, and recommend proposals.
6. Supporting the delivery of the annual planning rounds by providing robust and timely insight, detailed plans, and recommendations.
7. Contributing to and presenting papers to internal committees.
8. Taking a lead role in regular performance reviews to help ensure focus stays on the right things.
9. Providing support to and deputising for the Senior Commercial Manager where required.
What skills are we looking for?
Essential
10. Track record of consistently delivering measurable results within a digitally‑led, marketing‑driven insurance environment
11. Highly effective stakeholder management and influencing skills, with experience leading cross‑functional teams
12. Strong commercial acumen with deep understanding of General Insurance market dynamics, including customer behaviour, digital journey performance and funnel optimisation.
13. Excellent communicator, able to break down complex performance drivers and data insights, and translate them into simple, compelling narratives that can be shared with senior leaders and wider teams
14. Proactive leader of change, comfortable challenging existing processes, identifying improvements, and embedding new approaches to enhance commercial outcomes.
Desirable
15. Broad understanding of the UK Home Insurance market, including distribution channels (Digital, Bancassurance, PCWs), competitor movements, regulatory pressures, and key commercial levers.
16. Strong analytical capability, with practical experience using Power BI and Excel to interrogate data, build dashboards, identify trends, and support trading decisions with clear evidence.
17. Insight‑driven understanding of customer motivations and value drivers, with experience applying these insights to refine pricing, enhance journeys, or improve marketing effectiveness.
About working for us
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
So, if you are excited by the thought of becoming part of our team, get in touch.
We would love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.