Key Responsibilities
* Lead and manage the on site Resident Services Team, ensuring high-quality customer service and community engagement.
* Act as the first point of contact for residents, handling inquiries, tenancy matters, and resolving complaints efficiently.
* Oversee lettings and tenancy processes, ensuring smooth move-ins, renewals, and resident onboarding.
* Manage the day-to-day operations of the development, including building maintenance, cleaning services, parcel management, and amenity space coordination.
* Organise and execute resident engagement initiatives and events to foster a strong community atmosphere.
* Monitor and ensure compliance with Health & Safety regulations, conducting risk assessments and maintaining high operational standards.
* Work closely with external contractors and service providers, ensuring seamless building management.
* Monitor KPIs and reporting, preparing regular performance updates for senior management.
* Support with budget management, tracking expenditure, and identifying cost-saving opportunities.
* Collaborate with internal teams to enhance service delivery and implement best practices within the development.
What We\'re Looking For
* Strong experience in residential property management, BTR, or hospitality.
* Proven leadership skills, with experience managing teams and working in a fast-paced environment.
* Excellent customer service and problem-solving abilities, with a proactive approach to resident engagement.
* Knowledge of tenancy and property compliance, including lettings regulations and H&S best practices.
* Strong organisational and communication skills, with the ability to liaise with residents, contractors, and key stakeholders.
* Experience in budget management, reporting, and performance tracking.
* Flexible approach, with availability to work evenings, weekends, or on-call as needed.
This is an exciting opportunity to play a key role in a premium BTR development, where you can shape the resident experience and contribute to a thriving rental community. If you're passionate about customer service, property management, and building vibrant communities, we'd love to hear from you.
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