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Customer Account Administrator
Apply remote type Not Remote locations Nuneaton, United Kingdom time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 21, 2025 (17 days left to apply) job requisition id JR113455
Business Unit:
BU Warehousing Solutions
Business Line:
BL Warehousing Solutions Europe
Target Hire Date:
2025-07-18
What You Can Expect :
* Liaise with customers on a day-to-day basis to provide support and advice on any queries.
* Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
* Arrange shipping of products, including booking slots, establishing courier, providing driver details, and tracking parcels, in accordance with customer specifications.
* Manage stock movements and transfers via WMS System.
* Liaise with re-works to plan and cost any pre-retail requirements.
* Gather data to produce invoices and deal with PO issues when required.
* Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
* Provide guidance, support and informal coaching to administrators and new colleagues.
* Ensure tasks are completed in timely manner to enable next stage to be carried out.
* Ensure all work is completed to a high standard, eliminating need for rework and/or changes.
* Requirement to prioritise own work, meeting required timescales.
* Able to apply vigilance and care in approach to work, judging when and who else to involve.
* Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
* Multi skill across job roles and customer(s) to provide cover for colleagues when required.
* Communicate with colleagues, peers, and other internal staff to enable role to be carried out.
* Understand colleagues and customer requirements and your role to enable these requirements to be met.
* Assist operations, where necessary, to provide best customer service support.
* Ensure compliance with all company policies & procedures.
* Adhere to all Health & Safety relating to your role, site, and requirements.
* Continuous Improvement
* Providing ideas for Continuous Improvement in relation to job role.
* The role would suit a person that has had at least one years’ experience in a similar role and environment. This is a medium scale administration role. It is necessary for the job holder to hold the enthusiasm to excel in this role and the willingness to learn. Training is provided within this role to ensure best outcome for job holder with succession to Level 3. There is direct customer contact for this role.
What You Bring:
* GSCE Maths and English grade C or above or equivalent.
* Excellent command of the English language, both written and spoken and good communication skills
* Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint
* Ability to prioritise tasks within a daily work allocation, defined timetable or routine.
* Accurate and reliable
* Administration and organisation skills
* Able to work as part of a team as well as on their own.
* Problem solving skills
* A-level standards or equivalent level numeric and literacy skills.
* Knowledge of principles and practices of organisation, planning, records management, and general admin.
* Ability to operate standard office equipment.
* Warehouse / Distribution background
About Us
Are you looking for a new professional challenge in international trade? Then you've come to the right place. As an international customs service provider with over 592 employees in 17 countries, we create customised solutions through our expertise, innovative technology and value-added services. At ALS, we trust our dedicated experts and empower them to independently design compliant and efficient solutions. Our product portfolio ranges from customs clearance to customs consulting.
ALS is on a permanent growth course. This opens up long-term prospects for various specialists and career changers. We like things to be pragmatic and uncomplicated, and also support openness and fairness, collegiality and teamwork. Initiative and a can-do mentality are just as much a part of us as stability and foresight: Together, they make us strong for the future. Sounds like solid opportunities for committed professionals? That's exactly how it is.
Technical Support
If you have technical problems with your candidate account, please don't hesitate to contact us: globalHR@als-cs.com
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