Location: Field-Based (with expectation to be in Head Office Nr Chester at least once per week)
Reports to: Head of Talent & Development
About the Role
We are looking for a forward-thinking, people-focused Learning & Development Manager to act as the strategic number two to the Head of Talent & Development. This is a chance to lead a modern, creative, high-impact L&D function, shaping innovative learning experiences that build capability across the business.
You will design bold, scalable development solutions, lead a curious and ambitious L&D team, and help embed a culture of continuous learning, high performance, and growth. This is a hands-on strategic role where you’ll translate business challenges into practical, measurable learning outcomes.
Key Responsibilities
Consult with stakeholders to identify capability gaps and design targeted, high-impact interventions.
Maintain a visible presence across the business to assess learning impact and drive continuous improvement.
Oversee the design and delivery of blended learning programmes, ensuring innovation and quality.
Continuously refine induction and onboarding experiences to keep them engaging and effective.
Lead bespoke development for regional, departmental, and national programmes supporting succession planning and talent growth.
Collaborate with the Digital Learning Design Manager to develop modern digital learning solutions aligned to business goals.
Partner with HR and business leaders to build leadership capability and strengthen the internal talent pipeline.
Drive the apprenticeship strategy, ensuring high-quality delivery and compliance.
Ensure accurate management information to track learning progress, outcomes, and ROI.
Lead, coach, and inspire the L&D team to adopt innovative, future-focused ways of working.
Skills & Experience
Proven ability to influence and build credibility at all levels.
Natural coach with high emotional intelligence.
Curious, innovative, and confident challenging the status quo.
Strong planning, organisation, and project management skills.
Ability to focus on priorities, work at pace, and learn quickly from challenges.
Experience leading and engaging high-performing teams.
Hands-on, creative, and strategic approach to L&D.
Leadership Approach
Approachable, proactive, and resourceful
Fair, consistent, and supportive
Collaborative, enthusiastic, and inspirational
Action-oriented, accountable, and challenging when needed
Considerate, trustworthy, and focused on business and people
Why This Role?
You’ll play a central role in shaping how the business develops its people. You will drive capability, culture, performance, and potential at scale while leading an innovative and ambitious team.
Benefits & Perks
Pension scheme with employer contributions
Flexible working and hybrid opportunities
Employee recognition and reward schemes
Staff discounts and wellbeing initiatives
Long service awards and celebratory events