Overview
Vocalink, a Mastercard company technologies power the UK’s real-time payments, settlements and direct debit systems, as well as a network of nearly 55,000 UK ATMs. We process over 90 percent of salaries, more than 70 percent of household bills and almost all state benefits.
Role of the Director, Technical Program Manager (Scrum Master/Team Coach): Vocalink is looking for an experienced Scrum Master/Team Coach to lead within an Agile SAFe environment, guiding a group of Scrum Masters who support Agile Release Train teams or independent Agile Teams. The role focuses on providing guidance, support and development for Scrum Masters/Team Coaches to help teams meet delivery goals, ensuring Lean and Agile principles are followed to improve speed and quality of delivery.
Key Responsibilities
* Embody a Lean-Agile mindset and model Lean thinking and Agile Manifesto values in daily interactions.
* Demonstrate SAFe Core Values and guide others to adopt these beliefs.
* Internalise and demonstrate SAFe Principles to Scrum Masters/Team Coaches.
* Champion Continuous Improvement and maintain the Enterprise-level improvement backlog to support best practices.
* Lead the Scrum Masters’ Community of Practice to strengthen skills and knowledge sharing.
* Support Scrum Masters to complete Competency Assessments and mature Agile Team proficiency.
* Collaborate with VMO and APMO governance practices to identify training and coaching needs for Scrum Masters/Team Coaches.
* Influence senior stakeholders on Lean-Agile leadership behaviours.
* Guide Scrum Masters/Team Coaches to use data tools to analyse flow and identify opportunities to improve value delivery across teams and the ART.
* Introduce systems to visualize work, manage Work in Progress, and improve Flow with appropriate metrics and accelerators.
* Lead discussions to improve value flow, visualize value streams and remove impediments; foster a flow-oriented mindset through coaching and conversations.
Experiences
* Strong communication skills to convey ideas, expectations and feedback; active listening to understand stakeholder needs.
* Coaching and mentoring to empower teams through influence rather than command and control.
* Empathy and psychological safety to support Scrum Masters/Team Coaches’ challenges.
* Conflict navigation, problem-solving and decision-making to foster healthy team dynamics.
* Mentoring to develop a continuous learning mindset; coaching across Scrum, SAFe, Kanban, flow, XP and built-in quality.
* Facilitation to guide events and keep discussions productive.
* Analytical problem solving and creative thinking to identify obstacles and solutions.
* Adaptability to changes in requirements, team dynamics and priorities.
* People management through coaching and mentoring to empower teams.
Corporate Security Responsibility
* Abide by Mastercard’s security policies and practices.
* Ensure confidentiality and integrity of information accessed.
* Report any suspected information security violation or breach.
* Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Seniority level
* Director
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Financial Services
* IT Services and IT Consulting
* Technology, Information and Internet
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr