Job description
Robert Half has partnered with an established e-commerce business, looking for a hands-on Head of HR to oversee day-to-day HR operations. This is an operational role, ideal for someone who enjoys being in the thick of HR delivery.
Key Responsibilities
* Manage the day-to-day running of the HR function, ensuring smooth delivery of core HR services across the business
* Handle complex and sensitive employee relations (ER) issues including investigations, disciplinaries, grievances, and performance management
* Provide operational HR support and guidance to managers across the UK and APAC teams
* Maintain and improve HR policies, procedures and compliance with UK employment law
* Oversee HR administration, contracts, onboarding/offboarding, and data management
* Support hiring processes in partnership with internal or external recruiters
About You
* Fluent in Mandarin and English – both written and spoken at a professional level ( required )
* Strong HR generalist background with significant experience in employee relations
* Resilient, adaptable, and comfortable working independently or as the sole HR lead
* Confident dealing with managers and employees at all levels across different functions
* Ideally CIPD Level 5 (or equivalent HR qualification), but practical experience is most important
* Excellent knowledge of UK employment law and HR best practice
Why Join?
You’ll be part of a dynamic and growing e-commerce business with an international footprint. This is a role for someone who wants to roll up their sleeves, own the HR function, and make an impact through delivery .
If you're looking for a down-to-earth, practical HR leadership role where your expertise truly matters, we want to hear from you .
Extra information
Status
Open
Education Level
Secondary School
Location
London Area
Type of Contract
Casual / Part Time Jobs
Published at
09-10-2025
Profession type
Retail
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English